Politique de remboursement

Return & Refund Policy – VARALIO

Thank you for shopping with VARALIO. We aim to provide high‑quality products and a smooth shopping experience. This Return & Refund Policy explains when and how you can request a return, exchange, or refund.

1. General Eligibility

  • You may request a return within 30 days of the delivery date.

  • To be eligible, items must be unused, in their original condition, and in the original packaging with all tags and accessories included.

  • We require proof of purchase (order confirmation email or order number).

  • Certain items may be non‑returnable for hygiene, safety, or other reasons. Any such exceptions will be clearly mentioned on the product page.

  • EU Consumers – Right of Withdrawal If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with the EU Consumer Rights Directive. To exercise this right, notify us at hello@varalio.com within 14 days of delivery. You are responsible for the cost of return shipping unless the item is defective or incorrect. Refunds will be processed within 14 days of receiving the returned item or proof of return shipment.

2. Reasons for Return
We generally accept returns in the following cases:

  • The item is defective or damaged on arrival.

  • You received the wrong item, size, color, or quantity.

  • For some product categories, we may accept returns for size issues or “change of mind” on a case‑by‑case basis. Where “change of mind” returns are allowed, the product page or offer will clearly indicate this.

3. Non‑Returnable Items
Unless defective or damaged, we do not accept returns for:

  • Items marked “Final Sale” or “Non‑returnable”.

  • Gift cards or downloadable/digital products.

  • Personal care, intimate, or hygiene‑sensitive items where health and safety regulations or hygiene concerns apply.

4. How to Request a Return
To start a return:

  • Email us at hello@varalio.com with your order number, the item(s) you want to return, and a brief explanation of the issue.

  • If the item is damaged or incorrect, please include clear photos or videos showing the problem and the parcel/packaging.

  • Our support team will review your request and provide instructions, including the return address or a return label where applicable.

5. Return Shipping

  • If you received a defective, damaged, or incorrect item due to our error or our supplier’s error, we will typically cover or reimburse reasonable return shipping costs, or provide a replacement without requiring you to return the original product, depending on the situation.

  • For returns due to non‑faulty reasons (such as change of mind or size issues where allowed), you are usually responsible for the cost of return shipping, and the original shipping cost (if any) may be non‑refundable.

  • For international orders, return shipping costs can be significant; please consider this before requesting a return.

6. Inspection & Approval

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your return.

  • If the item is not in its original condition, is damaged due to misuse, or has missing parts not caused by us, we may decline the refund or offer a partial refund or store credit.

7. Refunds

  • If approved, we will process your refund within 5–10 business days.

  • Wherever possible, refunds will be made to your original method of payment (for example, card, PayPal, or other gateway used at checkout). Processing times may vary depending on your bank, card issuer, or payment provider.

  • In some cases, we may offer a refund in the form of store credit (for example, if the original payment method is no longer available).

  • Any non‑refundable fees (such as transaction fees, currency conversion fees, or customs duties) are not covered by VARALIO.

8. Exchanges

  • We may offer exchanges for the same product in a different size or color where stock is available.

  • In cases where an exchange is not possible, we may provide a refund or store credit according to this policy.

9. Order Cancellations

  • Orders can often be cancelled only within a short time after purchase, before they are processed by our suppliers and shipping partners.

  • Once an order has been processed or shipped, it can no longer be cancelled and will instead fall under this Return & Refund Policy.

  • To request a cancellation as soon as possible, contact us at hello@varalio.com with your order number.

10. Lost or Undelivered Orders

  • If tracking shows that an order is lost in transit or not delivered within a reasonable timeframe, we will work with the carrier and/or supplier to investigate.

  • If a parcel is confirmed lost, we may offer a replacement order or a refund, at our discretion.

  • If the tracking information shows the order as “delivered” to the address provided at checkout, but you cannot locate the parcel, we will assist with an investigation but are not liable for orders after delivery is confirmed by the carrier.

11. Customs, Duties, and Taxes

  • For international orders, customers are responsible for any customs duties, import taxes, or other charges imposed by their country’s customs authorities. These fees are non‑refundable.

12. Contact
For more information about returns or refunds, please contact:

  • Email: hello@varalio.com

  • Website: https://varalio.com