Politique d’expédition

Shipping Policy – VARALIO

VARALIO ships products to customers around the world using trusted international suppliers and logistics partners. Because many of our products are fulfilled via dropshipping, shipping times and procedures may differ from local retail stores.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment is confirmed.

  • Orders are not processed on weekends or public holidays.

  • During peak seasons or sales, processing time may be slightly longer.

2. International Shipping & Delivery Times

  • We ship to many countries worldwide. The availability of shipping to your country and the applicable options will be shown at checkout.

  • Because we work with global suppliers, estimated delivery times after dispatch are usually:

    • United States: 7–15 business days

    • United Kingdom & European Union: 7–20 business days

    • Australia & New Zealand: 10–20 business days

    • Rest of world: 10–25 business days

     

  • These are estimates only. Actual delivery time may vary due to factors such as customs processing, local postal services, weather conditions, and other delays beyond our control.

3. Shipping Fees

  • Shipping fees (if any) are calculated and displayed at checkout based on your delivery address, order value, and current promotions.

  • From time to time, we may offer free or discounted shipping to certain countries or above a minimum order value. Any such offers will be clearly indicated on our website or during checkout.

4. Tracking Your Order

  • Whenever available, we provide a tracking number once your order has been shipped.

  • You can track your order using the link or tracking code provided in your shipping confirmation email.

  • In some cases, international tracking may only update once the parcel reaches your country or clears customs.

5. Customs, Duties, and Taxes

  • International shipments may be subject to import duties, taxes, and other customs fees imposed by your country’s customs authority.

  • These charges are not included in the product price or shipping cost you pay on our website and are the responsibility of the customer.

  • VARALIO is not responsible for delays caused by customs or for any additional charges incurred at customs.

6. Incorrect Address & Failed Delivery

  • Please ensure that your delivery address and contact details are entered correctly at checkout.

  • If a package is returned to us due to an incorrect address, inability to deliver, or refusal to pay customs/import fees, we may:

    • Offer a refund minus any shipping, return, and handling costs incurred, or

    • Reship the order to an updated address, with additional shipping costs paid by you.

     

7. Separate Shipments

  • For logistical reasons, items in the same order may sometimes be shipped in separate packages, even if you have selected combined shipping.

  • You will receive tracking details for each package where available.

8. Lost or Delayed Shipments

  • If your order appears to be significantly delayed beyond the estimated delivery window, please contact us at hello@varalio.com so we can investigate with our logistics partners.

  • If a parcel is confirmed lost in transit, we may, at our discretion, send a replacement or issue a refund.

  • If the tracking status shows “delivered” to the address provided, we are not responsible for non‑receipt but will assist where possible in helping you locate the shipment with the carrier.

9. Countries We Do Not Ship To

  • Due to carrier limitations, sanctions, or other restrictions, we may not be able to ship to some countries or regions. Any such restrictions will usually be indicated at checkout.